Questions and Answers (Q & A)

Does Soap'd By Fani ship world wide? 

YES ! But please go to our Instagram page to place an international order , but we will be accepting international shipping through our website soon ! Coupon codes will still be accepted through orders through Instagram DMs! 

https://www.instagram.com/soapd.byfani/

We are shipping to all the 50 states of America and it's other territories. These include: Alaska, Hawaii, Puerto Rico, Guam or the U.S Virgin Islands. 

(For more information about shipping, please read out shipping and refund policies page) .

I purchased 2 day shipping and it is the third day, where is my package? 

USPS Priority Mail offers you "1-3 day shipping" however,  these days are affected by where you live in the United States. Sometimes issues such as weather delays and other issues may result in your items arriving late. 

Processing times are 1-2 business days.

If there are any delays or if USPS has "lost" your package, please reach out to them. Once a package leaves our care, we are only able to access the tracking information (number) that have been emailed to you. 

I entered the wrong shipping information such as address, can I change this? 

This option is only available if the order has not yet been processed/ shipped out. Please send us a message in the "Contact" page located in top below our logo. Please include order number, name, email,  and the new address that you wish change to!